Noticeboard

P U B L I C H O L I D A Y

We are closed on Monday 18th September. We will re-open on Tuesday 19th September. For MEDICAL EMERGENCIES please call NHS24 ON 111

PATIENT VOLUNTEERS

Can you help us?

The practice team love to teach and we have regular groups of medical students with us. Meeting real people is so helpful for their learning. Would you have 45 minutes free usually the afternoon, for an occasional visit to the practice?

We're looking for patient volunteers both to talk about their experience of different medical conditions and be willing for students to practice physical examination skills (like listening to chests and feeling tummies)

Please let reception know and we will add you on to our list.

Thank You

WE DO NOT OPERATE AN URGENT WALK IN CLINIC.

FOR ANY THING URGENT, CALL BETWEEN 8AM & 9AM MON TO FRI. or BOOK AN APPOINTMENT ONLINE OR BY CALLING THE SURGERY

Practice Policies, complaints

Confidentiality & Medical Records

Locked blue folder The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information regarding the complaints procedure is available by clicking here or from reception.

Complains Form

NHS Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. We will also remove any Patient using aggressive behaviour to any of our staff

Fire Arms Certificate

As per the BMA guidelines, we wish to inform you that we are conscientious objectors to firearm ownership and do not complete firearms certificates.