Noticeboard

Please note : Entry to Leith Surgery is by Appointment Only

COVID Symptoms -If you think you have COVID like symptoms please follow the advice on nhsinform website

Flu Vaccination.  For more information please click the Flu Vaccine tab under further information on right hand side of home page. This year patients will be sent notification from Lothian Health Board where they can go to have their flu injection.   Please do not call the surgery regarding flu vaccination appointments .  PLEASE DO NOT CALL THE SURGERY. for advice call 0800 22 44 88

 

 

For further information on Corona virus please click on COVID19 advice and information link on the right hand side of the page

 

 

 

 

NO TESTING is available at the practice in ANY CIRCUMSTANCES and that we must follow Health Protection Scotland advice

We have closed our Emergency surgery from Monday 16th March until further notice. If you feel you require to see a GP urgently, please phone on the day and a GP will call you back to discuss how best to manage your situation

Please follow the advice on NHS inform or call 0800 028 2816 DO NOT ATTEND LEITH SURGERY

If the helpline has asked you to call us or for any other enquiry we will triage your call.

 As demand is high please be patient and kind to our staff, thank you

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information regarding the complaints procedure is available by clicking here or from reception.

Complains Form

NHS Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. We will also remove any Patient using aggressive behaviour to any of our staff

Fire Arms Certificate

As per the BMA guidelines, we wish to inform you that we are conscientious objectors to firearm ownership and do not complete firearms certificates.



 
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