Noticeboard

We will be closed for the Public Holiday on Monday 28th November.  In a medical emergency dial 999.  For anything urgent call NHS 24 by dialing 111

If you want to cancel an online appointment, press 5 on your phone. You should receive a confirmation text saying your appointment has been cancelled. 

If you do not receive a confirmation text, Plese call the surgery to cancel your appointment.

FACE MASKS

If you are attending the surgery for an appointment, we would be grateful if you could wear a face covering or mask. Our staff wear a mask to protect you and you can help protect us and other patients in the waiting room by wearing a face covering or masks.  We thank you for your co operation.

 

Please ensure we have your up to date telephone number

Our receptions are here to help you to see the right person for your needs. Please don't be offended if they ask what the problem is when you call to make an appointment

We use an online appointments system.  You will be able to book/cancel appointments on line via this website https://myvisiononline.co.uk/vpp/login.jsp    

You need to register for this system by coming into the surgery, completing a form and providing proof of ID and address

Call the surgery to book a smear appointment with a Practice Nurse or if you need an interpreter. Please do not book via the online appointment service

Routine appointments can be booked with GPs, nurses and healthcare assistant, Monday - Friday throughout the day by telephoning on 0131 554 6471 or in person at reception.

For patients registered with the practice - if you feel you cannot wait for a routine appointment please tell the receptionist.  We run a telephone emergency surgery each morning from 8a.m to 9.00am and always have a duty doctor available from 08:00 to 18:00 for urgent advice.

Our routine appointments are 15 minutes.  When you book an appointment with the nurse you will be asked the reason. This is because the nurses keep longer appointments for certain conditions, investigations and treatments.

Early Morning Appointments

 Every Wednesday and some Thursdays early morning appointments are available from 7am 

Emergencies

In an emergency please phone 999 (24 hrs).

Urgent Problems

For urgent matters out with open surgery time, patients contacting reception will have their details passed to the duty doctor to be prioritised and dealt with in turn.   Between 18:00 until 08:00 please contact NHS24 on 111.

Sick Children

We will try to assess any young child who becomes suddenly unwell on the same day.  Where possible, try to use the open/emergency surgery.  Out with this time, please contact the surgery to obtain advice from the duty doctor.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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